Privacy Policy

Last updated: 17.03.2026

1. Introduction Nova Frame Atelier ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are Nova Frame Atelier is an architecture-focused company based in the United States. We provide architectural design and related services to clients in the U.S. and, in some cases, internationally.

3. Information We Collect We may collect the following categories of information:

3.1 Information You Provide to Us

• Contact details (e.g., name, email address, phone number, mailing address)
• Professional information (e.g., company name, role, project details)
• Project-related content (e.g., drawings, plans, reference images, design requirements)
• Billing and payment information (e.g., billing address, limited payment details if processed through third-party payment processors)
• Communications (e.g., emails, messages, inquiries, feedback)

3.2 Information Collected Automatically When you visit our website, we may automatically collect:

• Device and usage data (e.g., IP address, browser type, operating system)
• Log data (pages visited, time and date of visits, time spent on pages, referring/exit pages)
• Cookies and similar tracking technologies data (e.g., preferences, session identifiers)

3.3 Information from Third Parties We may receive information about you from:

• Payment processors
• Project management or collaboration platforms
• Marketing and analytics providers
• Publicly available sources (e.g., professional directories, public websites)

4. How We Use Your Information We use the information we collect for the following purposes:

   • To provide, operate, and maintain our architectural services and website
   • To communicate with you regarding inquiries, projects, proposals, and support
   • To prepare and manage contracts, agreements, and project documentation
   • To process payments and manage billing and accounting
   • To personalize your experience and improve our services and website
   • To conduct research, analytics, and performance monitoring
   • To send administrative information, such as service updates, policy changes, or security notices
   • To send marketing communications, where permitted by law and subject to your choices
   • To protect our rights, property, safety, and to comply with legal obligations

5. Legal Bases for Processing (If You Are in the EEA/UK) If applicable, we process your personal information under the following legal bases:

   • Performance of a contract: To provide architectural and related services to you.
   • Legitimate interests: To operate and improve our business, communicate with you, and ensure security and fraud prevention.
   • Consent: For certain marketing activities and the use of certain cookies, where required.
   • Legal obligations: To comply with applicable laws, regulations, and legal processes.

6. Cookies and Tracking Technologies We use cookies and similar technologies to:

   • Enable basic site functionality and security
   • Remember your preferences
   • Analyze website traffic and usage patterns
   • Support marketing and performance analytics

You can manage or disable cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.

7. How We Share Your Information We may share your information with:
   • Service providers and vendors who perform services on our behalf (e.g., hosting, payment processing, email delivery, analytics, project management platforms)
   • Professional partners and consultants involved in project work (e.g., engineers, contractors, designers), as needed to provide services
   • Legal, accounting, or other professional advisors
   • Authorities, law enforcement, or other third parties when required by law or to protect our rights, property, or safety
   • Successors or acquirers in the event of a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality safeguards

We do not sell your personal information.

8. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
   • For the duration of our business relationship and for a reasonable period thereafter
   • As required by applicable laws and regulations
   • As necessary to resolve disputes and enforce our agreements

When personal information is no longer needed, we will delete or anonymize it in a secure manner.

9. Data Security We implement reasonable technical and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices Depending on your location and applicable law, you may have the right to:

    • Access the personal information we hold about you
    • Request correction of inaccurate or incomplete information
    • Request deletion of your personal information, subject to legal obligations
    • Object to or restrict certain processing activities
    • Withdraw consent where processing is based on your consent
    • Receive a copy of your data in a structured, commonly used, and machine-readable format, where technically feasible

To exercise your rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before responding to your request.

You may also opt out of marketing communications by following the unsubscribe instructions included in those communications or by contacting us directly.

11. International Data Transfers As a U.S.-based company, your information may be processed and stored in the United States and in other countries where our service providers operate. These countries may have data protection laws that are different from those in your jurisdiction.

Where required by applicable law, we will implement appropriate safeguards (such as standard contractual clauses) to protect your personal information when it is transferred internationally.

12. Third-Party Websites and Services Our website and communications may contain links to third-party websites or services that are not operated by Nova Frame Atelier. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

13. Children’s Privacy Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete such information as soon as possible.

14. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, you may contact us at:

Nova Frame Atelier Address: 110 E 25TH St New York, NY, 10010 United States Email: info@rachaellegrimsrud.com Phone: +16467928047

Please include sufficient information for us to understand your request and respond in a timely manner.